PaperWorkAI: Platform Intelligence
PaperWorkAI, is not just an AI feature. It is an enterprise intelligence architecture embedded in the process, document, data, decision and action layers of the PaperWork platform.
PaperWork launched its strategic investment in artificial intelligence in 2021 by acquiring an AI company. Today, that expertise delivers direct value to organizations' daily operations through solutions such as Intelivus, ISDD, Query Insight, PWCLM, PWQMS, PWGRC, PWSpend, Case Management and Process Mining.
Our PaperWorkAI approach focuses on three core areas:
Standalone AI solutions that also work without PaperWork
Solutions such as Intelivus IDP, Query Insight and ISDD can meet organizations' needs for document processing, access to corporate knowledge and sensitive data security independently of the PaperWork platform.
Vertical solutions with AI at their core
PWCLM, PWQMS, PWGRC, PWITSM, PWSpend, Case Management and Process Mining deliver end-to-end intelligent solutions using the PaperWork workflow, document management and PaperWorkAI layers.
AI capabilities running inside the PaperWork platform
PaperWorkAI runs capabilities such as document summarization, text correction, starting work in natural language, task management via Teams and WhatsApp, RAG-based Q&A, process and form design, analysis document generation and process health monitoring directly inside the platform.
We built AI into the platform's DNA
Many organizations still position AI as a separate tool, a separate chatbot or a feature bolted on to their products.
PaperWork takes a different approach.
PaperWorkAI is the shared intelligence layer at the core of the platform. As a result, every AI capability we develop does not stay inside a single product; it can be used by all vertical solutions on PaperWork.
The contract intelligence developed in PWCLM strengthens document management and risk assessment.
The process analytics intelligence used in Process Mining adds value across the platform for process health and improvement recommendations.
The root cause analysis used in PWQMS speeds up action and nonconformity processes.
The RAG-based access to corporate knowledge developed with Query Insight takes document management and the in-platform search experience further.
PaperWorkAI is no longer a feature; it is the shared intelligence layer of the PaperWork platform.
1. AI solutions that also work without PaperWork
Intelivus IDP
Intelligent document processing that reads, understands and starts the process
Intelivus uses AI to read, classify, extract key data from and validate incoming documents, then automatically starts the related business processes.
Different document types, such as invoices, contracts, forms, HR paperwork, insurance documents, bank instructions, customs documents or operational forms, can be processed without manual data entry.
With Intelivus, documents are no longer just archived files; they become intelligent business inputs that trigger processes, generate data and feed decision-making.
What does Intelivus deliver?
Automatically classifies documents.
Extracts critical fields.
Validates data.
Flags incorrect or missing information.
Automatically starts PaperWork workflows.
Simplifies data transfer to ERP, CRM and other enterprise systems.
ISDD
Discover sensitive data with AI and mask it by permission
ISDD uses AI to detect personal and sensitive data in documents. ID numbers, phone numbers, email addresses, postal addresses, bank details, health data or organization-specific sensitive fields are found automatically and masked according to permissions.
This approach gives organizations a strong security layer, especially for KVKK (Turkish Personal Data Protection Law) and GDPR compliance.
With ISDD, users only access the data they are authorized to see. Unauthorized users see the same document in masked form.
What does ISDD deliver?
Automatically detects personal and sensitive data.
Masks data based on permissions.
Provides document-level data security.
Strengthens KVKK/GDPR compliance processes.
Works with PDF, Word, Excel, image and scanned documents.
Delivers fast value with a plug-and-play approach.
Query Insight
Natural language access to corporate knowledge
Query Insight uses AI to make sense of an organization's documents, portals, procedures, policies, contracts, reports and knowledge sources. Users can ask questions about these sources in natural language and get answers with references.
This goes beyond classic keyword search. Users do not just search for documents; they get meaningful answers from the organization's knowledge.
Sample questions
According to this procedure, who must approve a purchase?
How many days is the termination notice period in this contract?
How is deviation management defined in the quality instruction?
According to the relevant policy document, who is responsible for risk assessment?
What is the executive summary of this report?
Whenever possible, Query Insight presents answers together with the supporting source, document and paragraph.
2. Vertical solutions with AI at their core
PWCLM
Not just contract management: contract intelligence
PWCLM is not a system that merely stores contracts. It reads contracts, extracts critical information, detects risky clauses, compares them against the legal playbook and provides secure decision support.
Powered by PaperWorkAI, PWCLM makes the entire contract lifecycle intelligent from start to finish.
What does PWCLM do with AI?
Extracts critical information from contracts, such as parties, dates, amounts, payment terms, termination periods, obligations, penalty clauses, guarantees and SLAs.
Finds risky, missing or non-standard clauses.
Compares contracts with the playbook and approved clause library defined by the legal team.
Generates a justified risk score for each clause.
Flags conflicting provisions and areas that violate company policy.
Performs semantic difference analysis between incoming and outgoing contract versions.
Suggests safe alternative wording for risky clauses.
Lets users ask questions about the contract in natural language.
Sample questions
When is this contract's renewal date?
How many days' notice is required for termination?
Is there a penalty clause?
What are our obligations?
What are the other party's responsibilities?
Which clauses are the riskiest?
Does this contract comply with the legal playbook?
PWCLM helps legal, procurement and finance teams spot contract risks earlier, speed up negotiations and reduce deviations from corporate standards.
Process Mining
Monitor process health continuously with AI
PaperWork Process Mining collects hundreds of parameters from workflows and makes the real performance of processes visible. AI interprets this data to identify process health, bottlenecks, SLA risks, waiting times and improvement opportunities.
Processes are not just reported; they are continuously monitored, interpreted and turned into action.
What does Process Mining do with AI?
Monitors KPI and SLA compliance.
Identifies bottlenecks and delay points.
Analyzes waiting times and repeated steps.
Interprets process health.
Explains the likely causes of problems.
Generates improvement recommendations.
Lets you see the impact of process changes through simulation.
Starts the improvement process with alert and action mechanisms.
This approach takes the idea that "a process you cannot measure cannot be managed" one step further: processes are measured, interpreted and turned into AI-supported action.
PWQMS
AI-supported root cause analysis in quality management
PWQMS runs quality management processes on the PaperWork workflow, document management and PaperWorkAI layers. Actions, nonconformities, CAPA, audits, suggestions and quality documents are analyzed faster with AI.
What does PWQMS do with AI?
Creates 5 Whys analyses.
Prepares Pareto analyses.
Performs fishbone analyses.
Interprets nonconformity data.
Classifies root causes.
Generates action and CAPA recommendations.
Creates action forms from natural language or voice commands.
Reduces the analysis and reporting workload of quality teams.
For example, a user can give the following command to the PaperWorkAI assistant in the mobile app:
"There is a fault in the sheet cutting machine at the Gebze site, create an action."
PaperWorkAI fills in the required action form, suggests the relevant fields and starts the process once the user approves.
PWGRC
Don't just record risks, interpret them
PWGRC strengthens risk and internal audit processes with AI. For each risk, the system evaluates the description, likelihood, impact, controls, actions and monitoring information and produces an interpretation.
What does PWGRC do with AI?
Generates a justified assessment report for each risk.
Standardizes risk descriptions.
Comments on control effectiveness.
Generates action recommendations.
Makes risk trends visible.
Speeds up the preparation of management reports.
This turns risk management from a static record screen into a living decision support mechanism that is monitored and interpreted.
PWSpend
Let AI read the receipt and the expense and travel process move forward automatically
PWSpend speeds up expense and travel processes with PaperWorkAI. Receipts, e-archive invoices, taxi receipts and other expense documents are read with AI; the relevant information is extracted and checked, and the approval process is started.
What does PWSpend do with AI?
Reads expense documents.
Extracts the amount, date, tax, company and document type.
Flags missing or incorrect information.
Suggests a cost center and category.
Starts the approval process.
Prepares the data to be transferred to ERP.
The employee uploads a photo of the document; PaperWorkAI reads it and PWSpend moves the process to approval.
PWITSM
Intelligent routing and fast action in IT service processes
PWITSM manages IT requests, incidents, changes and service processes more intelligently with PaperWorkAI. The user submits a request in natural language; the system can determine the request type, priority, responsible team and possible solutions.
What does PWITSM do with AI?
Classifies request and incident records.
Performs priority and impact analysis.
Finds similar records.
Suggests solutions.
Routes the request to the right team.
Monitors SLA risks.
Case Management
AI-supported prioritization in case management
Case Management handles the cases, tasks and decision points that different teams work on from a single screen. PaperWorkAI strengthens this with prioritization, summarization, risk flagging and action recommendations.
What does Case Management do with AI?
Creates case summaries.
Generates priority and risk signals.
Finds similar cases.
Flags work at risk of delay.
Recommends the next best action to the user.
Increases management visibility.
3. AI capabilities running inside the PaperWork platform
The PaperWorkAI assistant in Teams, WhatsApp and the mobile app
PaperWorkAI lets users manage their daily work through Teams, WhatsApp or the chatbot in the mobile app.
A user can type or say:
"What tasks are assigned to me?"
PaperWorkAI lists the user's open tasks along with their deadlines. When the user clicks a task in the list, it opens in PaperWork and can be processed.
The user can also say:
"I'm going to the hospital tomorrow."
PaperWorkAI understands this intent, prepares the leave request form, fills in the relevant fields and presents it to the user to start the approval workflow.
This takes AI beyond an assistant that only answers questions and turns it into platform intelligence that uses PaperWork services to get work done, start processes and drive action.
Document summarization and text improvement
PaperWorkAI can summarize documents in PaperWork document management, turn long texts into executive summaries and make the texts users write clearer, more professional and easier to understand.
Sample use cases
Summarizing long reports
Turning meeting notes into action items
Simplifying contract or procedure texts
Rewriting emails or descriptions in professional language
Making quality and audit notes more readable
RAG-based Q&A in document management
Documents in the PaperWork document management system can be queried on a RAG basis with Query Insight and PaperWorkAI capabilities.
Users can ask questions in natural language without getting lost in documents.
Sample questions
Who is the approver in this procedure?
When is the renewal date in this contract?
How does this quality instruction describe deviation management?
According to this policy document, how often should risk assessments be performed?
What is the executive summary of this technical report?
PaperWorkAI does not just generate an answer; it can also show the document and paragraph the answer is based on.
Process and form design in natural language
PaperWorkAI can understand an analysis text provided by the user and create a draft of the form, workflow, rules and approval mechanism.
For example, a user can give an instruction like this:
"Design a 4-step leave approval workflow. The form should have Full Name, Employee ID, Department, Leave Type, Start Date, End Date, Number of Days and Description fields. First manager approval, then HR review, department approval if needed, and finally a recording step."
PaperWorkAI interprets this text and creates the first draft:
Form fields
Entry screen
Approval steps
Business rules
Routing logic
SLA and notification suggestions
Flow diagram
This approach speeds up process design and shortens the analysis time between business units and IT teams.
Automatic analysis document generation from workflows
PaperWorkAI does not only design processes from analysis texts; it can also turn designed workflows into analysis documents.
The system can generate a detailed analysis document covering form fields, flow diagrams, rules, versions, integration points and, if needed, code snippets.
This feature is especially valuable in regulated industries.
In industries with high validation requirements, such as pharmaceuticals, healthcare, finance and manufacturing, documenting how processes work takes a lot of time. By automating workflow documentation, PaperWorkAI speeds up validation and audit preparation.
Secure, controlled AI tailored to enterprise needs
The PaperWorkAI architecture is built on the AI investment made in 2021 and the R&D work carried out since then. Running on open-source LLM architectures, the PaperWorkAI approach was designed with organizations' security and data privacy expectations in mind.
When needed, PaperWorkAI can run inside the organization, on-prem. Alternatively, it can be used through the PaperWork cloud.
The key point is this:
Your data and documents do not have to be sent to external systems in an uncontrolled way. The PaperWorkAI architecture works with the security of corporate data, authorization rules, access rights and transaction logs in mind.
Our security approach
A controllable structure built on open-source LLM architectures
On-prem or PaperWork cloud deployment options
An architecture focused on data and document security
Role- and permission-based access
A recordable transaction history
Secure integration with enterprise systems
Human-approved decision and action mechanisms
What does PaperWorkAI deliver for organizations?
Faster operations
Starting work, reading documents, extracting data, quality actions, contract reviews, risk assessments and approval processes all move faster.
Lower risk
KVKK masking, contract risk scores, quality root cause analysis, process alert mechanisms and GRC reports increase control.
Smarter decisions
With Query Insight, Process Mining, PWCLM, PWQMS and PWGRC, corporate knowledge, process data and document content become decision support.
Faster adaptation
PaperWorkAI-supported process and form design lets you respond to new needs faster.
A stronger platform effect
An AI capability developed in one solution also adds value to the other solutions on the PaperWork platform.
Turn AI into work with PaperWorkAI
PaperWorkAI positions AI not just as a technology that generates answers, but as platform intelligence that gets work done inside the organization: it starts processes, reads documents, interprets risks, makes sense of data and leads users to action.
PaperWork is no longer just a platform that manages processes.
PaperWork is an AI-first enterprise transformation platform that understands processes, reads documents, interprets risks, speeds up quality teams, monitors metrics and prompts users to act.
See PaperWorkAI in your organization
Let's explore together how PaperWorkAI can make your processes, documents, contracts, and quality and risk management operations intelligent.
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