Process Automation for Insurance
Insurance companies receive millions of broker inquiries every year that require processing. Bring SLA violation rates down significantly by moving traditional means of communication to a digital inquiry process.
Modernize Legacy Systems
Our PaperWork BPM and Intelivus IDP solutions enable insurance companies to manage their processes more efficiently and flexibly. With its low-code structure, PaperWork BPM offers fast process adaptation and cost advantages, while our Intelivus IDP solution uses artificial intelligence to process documents intelligently and automatically. This integration helps complete business processes faster, reduce errors and increase operational efficiency. The result is more effective workflows and improved business processes for our customers.
Agency Communication Automation for Insurance Companies
Communication is an important tool for an insurance company's growth and efficiency. But the very opportunities communication offers can sometimes be a source of challenges. A lack of communication or poor communication can negatively affect more than 80% of your projects and make your daily operations harder.
Emails and sticky notes can be very useful for getting things done, but they don't always create the best communication environment. Email is a great way to communicate with colleagues, but it isn't always the most efficient. Think about how many emails you receive every day. You can see how easily your messages can get lost in the crowd.
McKinsey & Co. says we spend up to 28 hours every week writing, reading and searching for emails. That's more than half of a normal work week.
Expedite Claims Handling
Work smarter to deliver superior customer satisfaction. Revolutionize your claims management by automating workflows and eliminating manual work that is needed elsewhere.
Boost Customer Acquisition
Adopt a connected process across the entire lifecycle of insurance operations to collect and process data faster and with fewer errors. Meet your customers’ growing expectations while offering your services to a wider audience.
Separate your processes from email traffic and minimize errors.
Looking at the current situation, we see that insurance companies with thousands of agencies receive a huge volume of email. Evaluating request emails from agencies, routing them to the right people without errors and taking action on time is nearly impossible. Automating communication processes not only saves time, but can also help you improve your communication with agencies.
PaperWork’s process automation lets you create triggers that automatically send detailed tasks and notification emails to your colleagues based on the right criteria. These automated tasks and emails help you stay in touch with colleagues and improve communication between your teams and agencies.
Automation ensures that steps easily overlooked during busy periods are completed on time. Continuous analysis of process data helps you take the right actions to improve your communication with agencies.
Continuous monitoring, continuous measurement, continuous improvement.
By automating the processes between you and your agencies, PaperWork not only makes your work easier but also increases customer satisfaction and efficiency in the services your company provides. Our instant messaging feature, available during transactions, lets you resolve issues immediately and keep a record of all correspondence.
It automatically organizes and brings under control the entire flow of information in processes such as policy renewals, adjuster assignment and claims. It improves communication between insurance companies and their agencies, makes agency request response times standard and traceable, and increases customer and agency satisfaction.
Our references in this industry
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Customer experiences from insurance
Customer experience: Anadolu Sigorta, Nilgün Doğan Badem
IBPM Summit'24: Presentation by Ufuk Çakıllık, Assistant Manager of Workflow Applications at Hepiyi Sigorta
Let’s Make Your Processes Smarter Together!
Let’s explore how PaperWork’s low-code BPM, document management, ERP integration and AI solutions can be used in your organization.
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We find a time that suits you.
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We hold an introductory meeting.
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