Hep İyi Sigorta, Doğan Holding’s innovative investment, successfully completed its digital transformation using the PaperWork Low-Code platform.

Hep İyi Sigorta, Doğan Holding’s innovative investment, successfully completed its digital transformation using the PaperWork Low-Code platform. This transformation is a strategic step to improve the customer experience and increase operational efficiency.

A Revolution in Process Management

Since May 2022, Hep İyi Sigorta has taken 20 key processes live on the PaperWork platform. As a first step, staff expense report forms were integrated. This move brought internal and external transactions together in a single central operations process and marked a turning point in process management.

A Major Leap in Operational Efficiency

Thanks to digitalization, turnaround times for operational processes became faster. Process management, tracking, reporting and measurement of requirements became more effective and easier. This significantly increased the company’s overall efficiency.

Improvement in Communication and Reporting

Reporting based on defined SL times made requirements clear. This strengthened internal and external communication and accelerated decision-making.

Effective Request Management

Internal and external requests were organized under specific categories. This made business processes and their turnaround more efficient and effective.

Integration and Flexibility

Easy integration with external systems and real-time process tracking increased operational flexibility. Flexible screens and the ability to quickly adapt to requests from other departments gave the company a major advantage.

Clarity in Performance Management

Recording processes in detail made reporting and management easier. This made it possible to clearly monitor the performance of departments and individuals.

Thanks to the flexibility and extensibility of the PaperWork platform, Hep İyi Sigorta has succeeded in improving the customer experience and increasing operational efficiency. This transformation made the company’s business processes more effective and efficient and increased customer satisfaction. Hep İyi Sigorta’s innovative step sets an example that inspires other companies in the sector.

Ufuk Çakıllık, HEPİYİ SİGORTA Assistant Manager of Workflow Applications, describes the transformation Hepİyi Sigorta achieved with PaperWork.